As Cruise Operations Manager for Ports of Auckland Limited I have had the pleasure of working with IDNZ in the facilitation of the majority of cruise ship visits into Auckland for a number of years now. I have found the IDNZ staff extremely professional and efficient in their approach to the cruise operations..
..and appreciate the excellent relationship that has been built up between me and ID. I look forward to continuing this relationship as we move into the future with the exceptional growth of the cruise industry.
The people at IDNZ have been instrumental to the success that our business has enjoyed over the last 7 years and are an essential part of our future as we grow. There really is no client/supplier relationship here – I see them as full partners who are as committed to quality and service as I am and who share our "die for the cause" philosophy.
We take this opportunity to extend our sincere thanks and appreciation to IDNZ for the great support, planning and effort that you put into making Hawkes Bay one of the most popular NZ cruise destinations.
Nimon and Sons maintains a luxury fleet of coaches and trains our tour drivers to the high customer-service standards expected by ID, providing your guests with great memories and experiences of Hawkes Bay and New Zealand. We are also grateful that you have worked closely alongside Nimon and Sons to help us improve tour itineraries to meet the needs of your guests and ships. Peter and the ID team working portside in Napier are a credit to your company, as are the staff working behind the scenes with the detailed planning and preparation, which then enables Nimon and Sons to provide world-class coach tours. Thank you again for your business and your support.
I worked with Debbie Summers on our New Zealand for the 'Holidays' trip and it was one of the best-run itineraries we’ve done. Thanks to Debbie's hard work and commitment, she was able to executing a memorable, flawless programme for our clients.
Her dedication, experience and reliability provided a fantastic working experience for myself and an outstanding expedition for the customers. She is one of the best in the business and I wish I could work with her for all of my trips!
IDNZ are a great company to work with. We have a long standing relationship with them and have always found them to be professional, reliable and good fun. We are all in the business of helping tourists have a great time here in New Zealand and ID certainly knows how to make that happen.
We have had the pleasure of partnering with IDNZ since Oceania Cruise's inaugural calls to New Zealand that took place in January of 2008. Starting in 2010, we have also appointed them to handle the calls of our other cruise brand as well, Regent Seven Seas Cruises. From the very start, it was clear that this was a true partnership in every sense of the word.
Beginning with the early planning stages until the conclusion of the vessels’ last calls, the ID staff is always available with their full support. In this business, it is critical that those we team with provide timely responses, give instrumental feedback and are always willing to go the extra mile to make things happen, even under challenging circumstances. They always make me feel that we are their only client. Not only does ID completely meet and exceed our expectations in all of those areas, most importantly, the quality of their tours, their drivers and their guides consistently meet and exceed the expectations of our valued guests. Quite honestly, they set the bar quite high for others when it comes to the services they provide.
Thank you so much for pulling the State Auto program together with me. You and your staff made the difference! From arrival transfers to the departure tax stickers, everything ran smoothly (even the weather!). I appreciate all the hard work and dedication you gave to my State Auto group.
We have already had some very nice comments from our guests. We couldn't have done it without you. I just have a great feeling about the whole programme. I hope to work with you again in the future! Take care, and many thanks again!
The tour went VERY WELL! All seemed to have a ball. Thank you sooo much for organising the accommodation, the rooms were great! Will also give more thought to next years' tour and some possible dates for our 'site' and actual
Just wanted to email you quickly before I totally collapsed. Once again many, many thanks for all your hard work, the tour was a 'beauty'! Cheers (or a snuffle...)
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